At ZENZONE FURNITURE LLC, we strive to deliver your furniture products safely, promptly, and with the best possible customer experience. Please review our shipping policy below for important information about shipping methods, delivery times, costs, and tracking.
1. Shipping Destinations
- We currently ship to addresses within the United States only.
- For international shipping inquiries, please contact our customer support team.
2. Shipping Methods and Carriers
- We partner with reliable carriers including FedEx, UPS, and specialized freight services for large furniture deliveries.
- Shipping method is selected based on product size, weight, and destination to ensure safety and efficiency.
3. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom or special order products may require additional processing time (up to 7-10 business days).
- You will receive a confirmation email with tracking information once your order ships.
4. Delivery Timeframe
- Standard delivery times vary based on location and product type:
- Small items (e.g., chairs, small tables): 3-7 business days.
- Large items (e.g., sofas, beds): 7-14 business days or longer depending on your location.
- Delivery times may be affected by weather, holidays, or carrier delays.
5. Shipping Costs
- Shipping fees are calculated based on product size, weight, and delivery destination.
- For oversized or heavy furniture, freight shipping charges may apply and will be displayed at checkout.
- Free shipping promotions, if applicable, will be clearly stated during the purchase process.
6. Tracking Your Order
- Once your order has shipped, a tracking number will be emailed to you.
- You can use this tracking number on the carrier’s website to monitor the status and estimated delivery date of your shipment.
7. Delivery Instructions
- Please provide accurate and complete delivery information including any special instructions or access requirements.
- For large furniture deliveries, ensure there is a clear path for delivery personnel to place the items safely.
- Some deliveries may require a signature upon receipt.
8. Damaged or Missing Items
- Please inspect your shipment upon delivery. If any damage is noted, please document it with photos and report immediately to our customer service within 48 hours.
- Missing items or shipment discrepancies should also be reported promptly.
- We will work with the carrier and you to resolve any delivery issues quickly.
9. Returns and Exchanges
- Please refer to our Return and Refund Policy for information on returning items.
10. Contact Us
For any questions or concerns about your shipment, please contact:
ZENZONE FURNITURE LLC
111 S Elm St, Bonduel, WI 54107
📧 [email protected]
📞 (414) 392-6082