At ZENZONE FURNITURE LLC, we take pride in providing high-quality furniture products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair return and refund policy as outlined below.
1. Return Eligibility
- Returns must be requested within 30 days from the date you receive your order.
- The product must be in its original condition: unused, unassembled (if applicable), and in the original packaging.
- Custom orders, special requests, or personalized items are not eligible for return unless defective.
2. Return Process
- To initiate a return, please contact our Customer Service team at:
📧 [email protected]
📞 (414) 392-6082
Provide your order number, reason for return, and photos if applicable. - Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for shipping.
- Customers are responsible for return shipping costs, except in cases of damaged or defective products.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately within 7 days of delivery with photos and a description of the issue.
- We will arrange for a replacement or full refund, including shipping costs.
6. Non-Returnable Items
- Items that are used, damaged due to customer misuse, or missing parts will not be accepted for return.
- Clearance or final sale items are not eligible for return.
7. Contact Us
For any questions or assistance regarding returns or refunds, please contact:
ZENZONE FURNITURE LLC
111 S Elm St, Bonduel, WI 54107
📧 [email protected]
📞 (414) 392-6082